Privacy Statement
1. General
At Turtle Index we are committed to ensuring the privacy of your information. We understand that as a customer or visitor using the Turtle Index website, the privacy and the security of your information is very important to you. The purpose of our Privacy Statement is to outline Turtle Index’s practices in this area. The contents of this Privacy Statement may be updated from time to time.
2. The information we collect
As you browse through our website, our web server collects information about your visit, not about you personally. We gather and monitor statistics such as, for example:
- the number of people who visit the Website;
- the date and time of visits;
- the number of pages viewed;
- the amount of time spent on the Website;
- the most popular sections of the Website
This information is anonymous and no attempt is or will be made to identify visitors. So, for example, on a specific day we can identify that our site has one thousand visitors. However, we know nothing about these visitors in terms of e-mail addresses or any other personal information. We only ask and will only ask for personal information from which you can be identified where the information is required for particular purposes, which will be made explicit to you.
2.1 Giving us your personal information
All information provided to us by you will be treated with the utmost confidentiality in accordance with all applicable legislative and regulatory standards. We only need to hold accurate, relevant, up to date information and will not hold information for longer than is necessary for the purpose for which it was obtained. Please note that where you provide us with your personal information (e.g. name, e-mail address, addresses, contact numbers, bank details and/or other contact information), through a facility provided on our website, directly to us by e-mail, fax or phone or other facility of contacting us (e.g. for the purposes of subscribing to our services, enquiry or other request), you have consented to us storing your personal information for:
(a) processing and administration of such information to carry out what you have asked us to do; and
(b) sending to you periodic information by way of post, telephone and/or e-mail.
If you ever decide that you no longer wish us to keep or use information or you want the information to be revised or updated, you can email us at client@turtleindex.com or write to us at Turtle Index, 9 Devonshire Square, London, EC2M 4YF, United Kingdom. We will remove or amend the information as appropriate in accordance with applicable legislative and regulatory requirements.
Turtle Index may be contacted by phone on 0845 358 7000.
3. Cookies
Cookies are small pieces of information, stored in simple text files, placed on your computer by a web site. Cookies can be read by the web site on your subsequent visits. The information stored in a cookie may relate to your browsing habits on the web page, or a unique identification number so that the web site can “remember” you on your return visit.
Generally speaking, cookies do not contain personal information from which you can be identified, unless you have furnished such information to the web site.
3.1 Use of cookies
Turtle Index uses cookies to collect information about visitors’ use of our website, including things like connection speed, operating system details, the time and duration visits
and IP addresses. The information collected by cookies enables Turtle Index to understand the use of its site, including the number of visitors it has, the pages viewed per
session, time exposed to particular pages etc. This in turn helps to provide visitors with a better experience. Turtle Index will not attempt to personally identify visitors from
their IP addresses. Cookies will not be used to contact you for marketing purposes other than by means of advertisements offered within the Turtle Index website. Cookies do not in any way compromise the security of your computer. Visitors may disable cookies from their web browser and continue to use this website with no loss of functionality.
4. Disclosure of information
Turtle Index will not divulge customer information to a third party unless we have received customer authorisation or we are required to do so by law or regulation.
5. Security of information
At Turtle Index, we understand how important the security and confidentiality of your information is to you. Keeping customer information secure is a top priority for Turtle Index. Our goal is to protect your information on the internet in the same way as we would in person or over the telephone. Even so, Turtle Index cannot guarantee the privacy or confidentiality of information relating to you passing over the Internet.
6. Hyperlinks
Some of the pages on this website contain hypertext links to websites not maintained by Turtle Index. Turtle Index accept no responsibility nor are liable for any loss or damage to a user’s website, information technology system or other through the use of these hyperlinked websites. You are reminded that different terms of use will apply to you as a user of such websites. In addition such websites may not attain the same privacy standards that Turtle Index maintains.